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The above information indicates the potential size of this DSL service degradation or outage and the degree of dependency on DT for DSL service provision for Vodafone, 1&1 and O2, among others. The increasing significance of VDSL was also reflected at the wholesale level. The rise in the spread of VDSL is due mainly to vectoring technology, which currently enables transmission rates of up to 250 Mbps. Around 6.3 million VDSL connections were provided by DT’s competitors and around 7.7 million direct VDSL connections by DT. VDSL accounted for a share of around 56% of all DSL connections by mid-2019. Out of approximately 25 million operational DSL connections at the end of June 2019, around 7 million lines were offered by DT’s competitors based on bitstream and resale wholesale reference offers. Most of these were based on HFC networks (around 8.1 million), while approximately 1.2 million were based on fibre-to-the-building (FTTB) or fibre-to-the-home (FTTH).ĭT’s competitors market some DSL connections to customers on the basis of specific wholesale products and alternative carriers. Furthermore, it reduces the time to resolution by collecting detailed statistics about network performance and consequently responding quickly to customer issues and improving the Customer Experience.Īccording to BNetzA -The Federal Network Agency (Bundesnetzagentur in German) is the German regulatory office for telecommunications, electricity, gas, post and railway markets- statistics, the number of broadband connections in Germany increased by 0.4 million in the first half of 2019, bringing the total to around 34.6 million by mid-2019.Īll non-DSL technologies accounted for approximately 9.4 million connections. MedUX ecosystem helps our clients reduce the time to insight by obtaining meaningful information in real-time about impacted customer services. Vodafone’s and Unity’s cable networks, as well as other fiber-based or independent networks did not suffer an internet outage.Ĭheck out our impact assessment and the value of MedUX solutions for monitoring, analysing and troubleshooting network issues in real-time by delivering end-to-end performance and Customer Experience insights based on objective network measurements and not exclusively on users’ reports and complaints. Other ISPs were impacted mainly due to their use of DT’s xDSL wholesale services.
#Internet uptime statistics update#
The company stated that a software update at a technical facility caused the outage. German provider Deutsche Telekom (DT) worked hard to resolve the issue after the Internet outage hit many clients, starting in the early morning hours. According to the German newspaper Morgenpost, 78% of Telekom and O2 customers reported Internet problems, as did 82% of 1&1 and 65% of Vodafone users. Some national newspapers reported on the Internet issue, and complaints to the four operators filled the Internet.
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On February 12, many Internet users in Germany woke up frustrated as a significant outage disrupted Internet service across several regions of the country and prevented them from getting online.
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